Notifications

Ticketing Terms and Conditions

1. Introduction

This page, along with our Privacy Policy and Website Terms of Use, provides information about us and the legal terms and conditions (the "Terms") under which we offer our online solution for selling event tickets and associated products and services (the "Service").

Please read these Terms carefully and ensure that you understand them before signing up for the Service.

2. Information about us

larp-radar.com and larp-tickets.com and any of their sub-domains is a site operated by Larp Radar, which is the trading name of Larp Radar SRL ("we", "our", "us"). We are registered in Italy. Our VAT number is 04743180400.

You can contact us by emailing [email protected].

3. Our Contract with You

You agree to these Terms and enter into a binding contract with us when you sign up for a Larp Radar account by clicking "Sign Up" or similar buttons on our website or download any of our apps.

If you do not agree to any portion of these Terms of Service, please do not use or access the Service.

We reserve the right to amend these Terms from time to time. It is your responsibility to check the website periodically to review the then-current Terms, as they are binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms: (a) located on particular pages on the website; or (b) notified to you from time to time.

4. Nature of the Service

Our Service is web-based and allows registration for an account to access our online platform to sell and manage event tickets and associated physical or digital products and services.

You may register for an account only if you are the event organizer or an authorized ticket seller ("Event Organizer"). If you will be using the Services on behalf of an entity, you agree to these Terms on behalf of that entity and represent that you have the authority to do so.

We provide the Service to you and have no relationship with your customers (ā€œConsumers"). When you sell tickets or other products and services to Consumers through the Service, the contractual relationship is between you and the Consumer. You are responsible for providing your own terms of sale with your Consumers and accordingly, we will direct any Consumer who raises queries regarding your events or your other products and services to you. You agree:

  • to handle all communication with your Consumers and not to refer them to us for customer support;
  • to respond to any queries you receive from Consumers within 5 days;
  • to accept all liability in relation to the contractual relationship between you and the Consumer;
  • o notify your Consumers immediately, and update your Larp Radar event page, if your event is canceled, postponed or has a material change from the original information given when the event was first put on sale.

We reserve the right to suspend or terminate your access to the Service if you fail to adhere to these contractual relationship requirements with your Consumers.

When using the Service, you shall:

  • comply with applicable laws and obligations related to your provision of events, products, or services to Consumers, or receipt of booking fees, transaction fees, or charitable donations;
  • provide us with such information and material as we may reasonably require in order to supply the Services and ensure that such information is accurate in all material respects;
  • maintain and promptly update all information and material as may be required by us in order to supply the Services to keep it true, accurate and complete; and
  • cooperate with us in all matters relating to the Service.

Access to the Service may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Your access to the Service may also be suspended, or your account may be canceled at any point, at our discretion, including (but not limited to) if we suspect that you are using the Service for fraudulent or criminal purposes, if we are advised to by law enforcement agencies or if you have failed to pay the service fee (in which case we would typically notify you of the non-payment before suspension or cancellation). We will not be liable for any loss or damage that may arise from misuse of our service.

5. Your Account

Upon signing up, you can immediately set up your event, create tickets, and, provided you have set up an account with a Payment Processor, sell tickets for your event.

You have the option to add Credits or modify your account settings through the functionality provided in your account dashboard.

Closing your account requires a 72-hour notice. Before closing your account, ensure you have saved any content you wish to retain by using the export feature in your account dashboard. Your content will be permanently deleted after the account closure process.

For your convenience, we keep your account open for 24 months after your last sign-in, in case you wish to use our Service again. Prior to closing your account and deleting your content, we will attempt to notify you via email to your account's email address, giving you the chance to keep your account open or export any data you want to keep.

To close your account, you can email our customer support team at [email protected] from the email address associated with the account owner.

Please note that we do not refund any fees already paid for the Service or for any Credits you may have at the time of closure.

6. Account Security

It's your responsibility to maintain the confidentiality of your account. You're fully accountable for all activities resulting from access to your account using your login credentials.

If we've provided you (or you've chosen) a password or API key to access your account or certain sections of our website or apps, or if you've invited team members to access your account or parts of our site or apps, it's crucial to keep this information confidential. Sharing your password or API key with others is prohibited. You agree to promptly notify us via email at [email protected] of any unauthorized use of your password, API key, or account, or any other security breach. We will not be held liable for any loss or damage resulting from your failure to adhere to this provision.

Please be aware that transmitting information over the internet isn't entirely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is done at your own risk. Upon receiving your information, we implement strict procedures and security features to prevent unauthorized access.

7. Payment Processors

Our Service enables you to accept payments for your events and products/services from Consumers online through payment processors with whom we've partnered ("Payment Processors")

If we're informed by the Payment Processor that your use of our payment service breaches their terms, any agreement between you and them, us and you, or you and a Consumer, or if it appears to involve fraudulent activity, breach of money laundering regulations, or other harmful behavior, we may take corrective actions, including but not limited to rectifying your breach, revoking your access to our payment service, or suspending/terminating your account. The Payment Processor reserves the right to decline the use of its payment services to anyone, for any reason, and at any time.

We bear no responsibility for, and hereby disclaim all liability (including, but not limited to) any losses, costs, fees, and penalties arising from the service provided to you by the Payment Processor, including their acts and omissions.

8. Use of our website

Your use of our website is governed by our Website Terms of Use. Please take the time to read these, as they contain important terms which apply to you.

9. How we use your personal information

We only use your personal information in accordance with our Privacy Policy. Please take the time to read our Privacy Policy, as it includes some important terms which apply to you.

10. Use of Consumersā€™ and event attendeesā€™ personal information

Protection of personal information is very important to us.

For any personal information provided by your Consumers that we handle as part of the Service ("Customer Data"), the provisions of this section 10 apply.

Data Protection Law means: (i) any data protection legislation from time to time in force in the EU including the General Data Protection Regulation ((EU) 2016/679) and any other applicable law or regulation relating to privacy; and (ii) all data protection and privacy legislation applicable to a party in the processing of personal data pursuant to the provision of the Service.

You and we agree to comply with all applicable Data Protection Laws and that you are the controller and we are a processor of personal data in Customer Data.

You hereby agree that:

  • you will ensure that you have all necessary appropriate consents and notices in place to enable lawful transfer of Customer Data to us for the duration of Service and for us to carry out the processing in accordance with the provision of the Service, including informing Consumers and event attendees of how their Customer Data will be handled by you and by us in connection with your use of the Service; and;
  • you have sole responsibility for establishing and maintaining the lawful basis of our processing of Customer Data under these Terms, including where applicable the obtaining of all necessary consents from the customers and event attendees; and
  • where you export your Customer Data during your use of the Service (for example exporting a list as a spreadsheet, downloading data to the check-in app, or synchronizing a MailChimp account), you are responsible for ensuring that your use of that Customer Data is compliant with Data Protection Laws and the terms in place between you and Consumers and/or event attendees.

A description of our processing of Customer Data is set out in Appendix 1 to these Terms.

In respect of our handling of the Customer Data, we agree that we shall:

  1. only process Customer Data to provide the Service to you in accordance with the functionality of the Service, these Terms and lawful instructions reasonably given by you to us from time to time, or as otherwise required by law and will not further sell or use Customer Data in any manner;
  2. notify you if, in our opinion, an instruction from you infringes any Data Protection Law (provided always that you acknowledge that you remain solely responsible for obtaining independent legal advice regarding the legality of your instructions and that a failure or delay by us to identify that an instruction infringes Data Protection Law shall not cause us to be in breach of our terms nor relieve you from your liability under these Terms);
  3. ensure that our personnel engaged in the handling of Customer Data are informed of the confidential nature of the Customer Data and are subject to binding confidentiality obligations;
  4. ensure that we have in place appropriate technical and organizational measures to protect against unauthorized or unlawful processing of Customer Data and against accidental loss or destruction of, or damage to, Customer Data, appropriate to the harm that might result from the unauthorized or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting personal data, ensuring confidentiality, integrity, availability and resilience of our systems and services, ensuring that availability of and access to personal data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organizational measures adopted by us). We will comply with the applicable Payment Card Industry Data Security Standard ("PCI DSS"). We acknowledge that we are responsible for the security of cardholder data we possess, or otherwise store, process or transmit on your behalf and to the extent that we could impact the security of your cardholder data environment;
  5. assist you in ensuring compliance with your obligations under the Data Protection Law with respect to security, breach notifications, impact assessments and consultations with supervisory authorities or regulators;
  6. inform you promptly if any Customer Data is lost or destroyed or becomes damaged, corrupted, or unusable or is otherwise subject to unauthorized or unlawful processing, including unauthorized or unlawful access or disclosure;
  7. to the extent permitted by law, promptly notify you upon receipt of any request from a data subject to access, correct, amend, transfer or delete such personā€™s Customer Data (including consumer requests relating to knowledge, access, deletion, or opt out under the CCPA) and, at your cost, provide all reasonable assistance to you in relation to such request;
  8. on termination of the Service, we will return, or destroy (at your direction), Customer Data in our possession or control unless applicable laws require the continued storage of such Customer Data. Such deletion may take us up to 7 days to action and, following deletion from our live systems, it may take up to a further 30 days for the data to be deleted from our back-ups; and
  9. make available to you all information reasonably required to demonstrate compliance with this section 10 and, at your cost and no more than once in each 12 month period, contribute to audits conducted by you or another third party professional independent auditor mandated by you.

You acknowledge and agree that, as a data processor, we may appoint service providers as sub-processors to process Customer Data in connection with the provision of the Service, in which case we will ensure that our contracts with our sub-processors impose on the sub-processors obligations that are equivalent to the obligations to which we are subject to under this section 10 and that we will be responsible for the acts and omissions of our sub-processors. In some circumstances, our service providers may process Customer Data outside of the EEA, including in the US. If we engage a processor that transfers Customer Data outside of the EEA, we will make sure appropriate safeguards such as an adequacy decision, binding corporate rules or standard contractual clauses in relation to the transfer are in place. You consent to the transfer of Customer Data outside of the EEA by our service providers.

We will inform you in advance by updating the webpage of the appointment of any new sub-processor.

When transactional emails (e.g., order confirmation emails) are sent out to your Consumers and event attendees, your account email address is specified by default as the 'reply-to' address in the email to make it convenient for your Consumers and event attendees to reply directly to you with any questions. You can change these settings in the control panel if you do not wish your account email address to be exposed to Consumers, but please be aware that we will still direct all queries and complaints that we receive from your Consumers and event attendees to you.

11. Event Organizer Content and Acceptable Content Standard

Between you and us, you retain all rights to and are responsible for ensuring the legality, reliability, integrity, accuracy, and quality of all content (including text, images, event information, associated products and services, event reviews, comments) that you upload to our Website ("Your Content"). By uploading Your Content, you grant us an unconditional, non-exclusive, transferable, royalty-free, worldwide license to use Your Content in any manner necessary for the provision of the Service.

Within your account dashboard, you have the option to manage whether your events are published to search engines or kept private. For events not marked as private, you grant us an unconditional, non-exclusive, royalty-free, worldwide license to further utilize Your Content to promote our Service.

When submitting Your Content to our Website, you must adhere to the following Acceptable Content Standards:

  • Ensure Your Content is accurate and compliant with applicable laws in any country from which it is posted.
  • Refrain from using our website to collect unnecessary content from Consumers or event attendees, such as Consumer card details (which should only be collected by the Payment Processor), Consumer government or social security numbers, Consumer passwords, or any other excessive or unnecessary personal data, particularly special category data revealing racial or ethnic origin, political opinions, religious or similar beliefs, trade union membership, physical or mental health conditions, sexual life, sexual orientation, biometric or genetic data. This provision does not prohibit you from collecting special category data to the extent necessary for your event, such as to allocate seating for people with disabilities.

Your Content must not:

  • Be unlawful, harmful, threatening, defamatory, obscene, deceitful, fraudulent, infringing, harassing, morally repugnant, or racially or ethnically offensive.
  • Facilitate illegal activity.
  • Depict sexually explicit images.
  • Promote violence.
  • Discriminate based on race, sex, religion, nationality, disability, sexual orientation, or age.
  • Infringe any copyright, database right, trademark, or any other intellectual property right of any other person.
  • Conceal identity or be likely to deceive any person.

We reserve the right to remove Your Content from our Website and Service if, in our sole opinion, it violates our Acceptable Content Standards. Additionally, we reserve the right to suspend or terminate your access to the Service if you materially breach our Acceptable Content Standards, to seek reimbursement from you for any costs incurred as a result of your breach, and to disclose information to law enforcement authorities as required or as deemed reasonably necessary.

12. Intellectual Property Rights

We hold ownership or licenses for all intellectual property rights in the Service, the website, and the material published on it (excluding Your Content), as well as any necessary software used in connection with the Service ("Software"). These materials are protected by copyright laws and international treaties. All rights are reserved. Without our explicit authorization, you agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Service, the website, or the Software, either in whole or in part.

You acknowledge that we will gather data on your usage of our website and Service for performance and service analysis. You grant us a worldwide, royalty-free, non-exclusive, perpetual license to utilize non-personally identifiable information from such data for our business purposes.

13. Limitation of Liability

While we strive to ensure that the Service is available 24 hours a day, we do not guarantee its availability and shall not be liable if the Service is unavailable at any time or for any period.

Access to the Service may be temporarily suspended without notice due to system failure, maintenance, repair, or reasons beyond our control.

We do not warrant the accuracy and completeness of the material on the website. We reserve the right to make changes to the material on the website or the functionality of the Service at any time without notice. The material on the website may be outdated, and we make no commitment to update such material.

We will provide the Service with reasonable care and skill. The Service and the material on the website are provided "as is," and except for the warranties contained in these Terms, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, and other terms (including, without limitation, conditions of satisfactory quality and fitness for a particular purpose).

We are not involved in any transactions, relationships, or disputes between you and Consumers or between you and event attendees. Additionally, we do not pre-screen Consumers and are not responsible for any fraudulent transactions by Consumers. We disclaim all liability arising from any actions we may take in response to breaches of our Acceptable Content Standards and these Terms. You agree to indemnify us, our officers, directors, and partners from any costs, claims, or demands, including reasonable legal fees:

  • In relation to any dispute(s) with one or more of your Consumers and/or your relationship with Consumers and event attendees; and
  • Made by any third party due to or arising out of Your Content and your use of the Service. You are solely responsible for your actions when using the Service.

Nothing in these terms shall limit or exclude our liability for:

  1. Death or personal injury caused by our negligence, or the negligence of our employees, agents, or subcontractors;
  2. Fraud or fraudulent misrepresentation; or
  3. Any other matter in respect of which it would be unlawful for us to exclude or restrict liability.

Subject to this:

  • We shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of income, or any indirect or consequential loss arising under or in connection with the provision of our Services;

Nothing in these Terms seeks to limit or exclude consumersā€™ legal rights.

14. Governing Law

These Terms shall be governed by and construed in accordance with Italian law. Disputes arising in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of the city of Rome.

15. Changes to these Terms

We reserve the right to modify these Terms at any time. Any changes we make to these Terms will be posted on this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Appendix 1

  • Subject matter of the processing

    The processing of Customer Data is necessary for the provision of the Service to you.

  • Duration of the processing

    The processing will continue for as long as you use the Service and for any additional period as specified in the provisions of these Terms regarding data retention, or as required for compliance with the law.

  • Nature and purpose of the processing

    The nature of the data processing involves providing a cloud-based service to enable Event Organizers to manage the sale of tickets and associated products and services for their events. The purpose of the processing is to provide the Service to the Event Organiser.

  • Types of personal information

    The personal information processed under these Terms will depend on the personal information that Event Organisers choose to collect from Consumers and event attendees. Event Organizers must ensure compliance with our Acceptable Content Standards when collecting personal data. Personal data is likely to include: name, home address, email address, telephone number, limited details related to card payments, and transaction details. It may also include certain special category data if the collection of such data is required for an event.

  • Categories of data subjects

    Personal information related to your customers and event attendees.